User Agent Parser API + Zendesk Integration

Why connect them

The User Agent Parser API in Zendesk.

Zendesk is the leading customer service platform. Connecting APIs to Zendesk enables intelligent ticket routing, customer data enrichment, and automated response suggestions. Deliver better support with contextual information.

What you can build

Workflows worth wiring.

Enrich tickets with customer data from external CRM APIs

Validate customer contact information before responses

Auto-categorize tickets based on content analysis APIs

Look up order status from e-commerce APIs for customer inquiries

Templates

Ready-made ideas.

New ticket created Parse user agent → add internal note

Add device info to support tickets

Parse the requester's user agent on every new Zendesk ticket and add an internal note with browser.name, os.name, and isMobile.

New ticket created Parse user agent → assign to group

Route tickets by browser type

Parse the user agent and route tickets to the appropriate support group based on browser.name and os.name.

Setup

Connect it in a few steps.

Set up with Zapier

1
Set the trigger. Create a Zap with Zendesk as the trigger app and "New ticket" as the event. Connect your account.
2
Add the API action. Add APIVerve as the action, select the User Agent Parser API, and map your trigger data to the request.
3
Send it back. Add a second Zendesk action for "Create ticket" and map the returned fields (like ua) into it.
4
Test & turn on. Test the Zap with real data to confirm the mapping, then turn it on.

Set up with Make

1
Add the trigger. Create a scenario and add a Zendesk module set to "New ticket". Authenticate your account.
2
Call the API. Add an HTTP module pointing at api.apiverve.com/v1/useragentparser with your x-api-key header. Pass the trigger's data as the input.
3
Parse & map. Add a JSON module to read the response, then a Zendesk module for "Create ticket". Map fields like data.ua into place.
4
Activate. Run once to confirm the mapping, then switch the scenario on and set its schedule.

Set up with n8n

1
Add the trigger node. Start a workflow with a Zendesk trigger node for "New ticket" and connect your credentials.
2
Add an HTTP Request node. Point it at api.apiverve.com/v1/useragentparser using Header Auth (x-api-key). Feed in the trigger data.
3
Map with expressions. Add a Zendesk node for "Create ticket" and reference the response with expressions such as {{ $json.data.ua }}.
4
Execute & activate. Execute manually to verify, then activate the workflow for production.

The payload

What Zendesk receives.

ua"Mozilla/5.0 (Windows NT 6.4) AppleWebKit/537.36.0 (KHTML,…"

browsername, version, major

enginename, version

osname, version

device

cpu

User Agent Parser API + Zendesk